FIND HELP
- A catchment area (e.g. rooftop of home, cow shed, store, shop etc);
- A conveyance system (our LifeLine gutters, first flush/rain diverter, pipes, tap etc.); and
- A sufficiently large AFRITANK water storage tank.
- Find your high point
- Position the first bracket at determined high point as high as possible on the fascia under roof overhang.
- Locate position of downpipe outlet, this will be your low point.
- Mark and secure brackets no more than 50 cm apart
- Use 3 stainless steel nails per bracket
- Position outlet at low point
- Use solvent welds to join profile to connectors and angle bends
Do you have a concern that you feel needs a product replacement?
Please click here to log it with us. We will get back to you as soon as possible.
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If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 7 calendar days to return the product from the date you receive it.
To be eligible for a return, your product must be unused and in the same condition that you received it. Your Product needs to have the receipt or proof of purchase. Accompany the return with all the documents you received on purchase and delivery.
Refunds
Once we receive your Product, we will inspect it and notify you that we have received your returned Product. We will immediately notify you on the status of your refund after inspecting the Product.
If your return is approved, you will be notified of the transactional fee while we initiate a refund to your original method of payment minus the transactional fees associated with it (as notified prior).
You will receive the credit after 7 Working days, depending on your payment method or your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your Product. Shipping costs are non¬refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your Product to us, contact us via email and contact details listed on our website.
Although at Kentainers Ltd we pride ourselves to produce High quality products and take utmost care to produce and deliver our products without any defect. Our product complaint received serves as an indicator of product quality and potential source of danger or concern following distribution of sale. Each Complain or inquiry either Oral or written is to be evaluated as our internal Procedures.
All the products complaints will be internally forwarded to our QA department for an initial investigation to prompt the next cause of action.
Kindly click Here to Launch a Complain Online.